Frequently Asked Questions
Everything you need to know about shopping with MELLOW.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Returns are processed within 5 business days of receiving the item back at our warehouse.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or down for a tailored look.
What payment methods do you accept?
MELLOW accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.
How should I care for my MELLOW garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also located on the inner label of every garment.
Do you restock items that are sold out?
We frequently restock our core collection. For seasonal or limited-edition drops, we recommend signing up for 'Back in Stock' notifications on the specific product page.